Contact Us – Chocolate Mall |

How do I shop at your store?

Shopping at Chocolate Mall is easy:

1.Browse through our chocolate collections.

2.Add your favorite items to your cart.

3.Click on the cart icon to review your order.

4.Proceed to checkout, fill in your delivery details, and choose a payment method.

5.Confirm your order and wait for the chocolate magic to begin!

How do I know if my order is confirmed?

Once your order is successfully placed, you will receive a confirmation email or SMS with your order number and details. If you do not receive a confirmation within 15 minutes, please check your spam folder or contact us at 0532546478 or cocobyteschocolategh@gmail.com

Can I change my shipping address after my order is placed?

Yes, but only if your order has not yet been dispatched. Kindly contact us immediately at 0532546478 or cocobyteschocolategh@gmail.com with your updated address and order number. Once your order is on its way, we cannot change the address.

Do you ship internationally?

Currently, we do ship internationally.

•Shipping rates and delivery times vary by country. International shipping fees will be calculated at checkout.

How long will it take until I receive my order?

We aim to deliver your order within:

•Local deliveries: 1–3 business days

•Regional deliveries: 3–5 business days

•International deliveries (if applicable): 7–14 business days depending on customs clearance

During peak seasons or promotions, delivery may take slightly longer.

What payment methods do you accept?

We accept credit/debit cards, mobile money, bank transfers, and cash on delivery (in selected areas).

Are your products suitable for vegans or people with allergies?

We offer a variety of chocolate options, including dairy-free and nut-free selections. However, all products are made in a facility that handles nuts, dairy, and gluten. Please check each product’s ingredients or contact us for more details before ordering.

Do you offer gift wrapping or personalized messages?

Yes! You can add gift wrapping and a handwritten message during checkout. Perfect for birthdays, anniversaries, or “just because” gifts.

Can I preorder for a special occasion?

Absolutely. We accept preorders for weddings, birthdays, corporate gifting, and special events. Contact us via 0532546478 or WhatsApp to get started.

What should I do if my chocolate arrives melted or damaged?

While we take every precaution to package your order with care, heat and handling during delivery may sometimes affect delicate chocolates. If this happens, please email us within 48 hours with photos of the product and your order number so we can assist you.